Virgin sent me the hub 4 a few days ago as part of my volt benefits. No, it doesn't need to be cbaled into the hub. Tap Start the scan. I have the Volt 200 package and have installed one WiFipod. 1 ACCEPTED SOLUTION. Like many others on this community forum I am also having trouble obtaining the first Wi-Fi pod in order to meet the VM guarantee for max Wi-Fi. Hi @jm300. Set up easy. How to set up a Virgin Media Hub. At 1,130Mbps, Gig1 Fibre Broadband’s average download speeds are even faster, making this the fastest Virgin Media speed you can get for gaming. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. In terms of your questions, the answers are as follows: 3) No, the Pods should activate automatically. Do you want to enjoy fast and reliable WiFi in every corner of your home? Then you need to set up your WiFi Pods, the smart devices that work with your Virgin Media Hub to. Options. I'm fuming , how come Virgin media are quick to take yer money when things go up, but will not get back in touch with you when you have a problem, I thought I was OK on phone and laptops, regarding things I need to find out , but trying to order pods , to try and get better wi fi speeds is a nightmare, doing a. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. I was advised at the time to wait seven days and then order these through the My Virgin Media app but I cannot find any way to do this either in that app or elsewhere. Still some rooms on higher floors/past concrete with speeds much lower <100 even<50. Our new WiFi Max service allows you to have up to 3 pods. What type of wireless boosters are there?. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub. Here you’ll find all the help you need for Virgin Media related problems and issues. Hi Andybeech, Thanks for using the Community Forums to get more information on our WIFI Pods, I am sorry if there has been some confusion with them 😥. There is no Wi-Fi detectable at all in two device locations. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option. Further exclusions & legal stuff apply. Terms of guarantee vary by provider. ago. Quick tip take a note of your current SSID wifi network name and transfer it to your HUB. Turn Off Old WiFi Opens in new window. Plug the other end of the power cable into a wall socket. 0c9821507a37ee02. When you see the ‘Starting Up’ screen, you can pull the tab out of the remote. There are three models currently sent out by VM. Virgin Media Intelligent WiFi Pod. Leave the pod to chat with the router for around 15mins, you'll know they have finished when the light on the pod stops blinking and there are no lights on the pod. It will automatically sync with your Virgin Media router, without you having to. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. In this video I will show you how to install the Virgin Med. Connect the power cable to the back of your pod. •Channel Optimisation must be left on. Broadband. Therefore the pod should work out the box, plug it in near the hub to begin with and give it 10-15 mins. Turn your TV on and get connected. D01 C9W8Open the Virgin Media Connect app and follow the on-screen instructions to set up your Wi-Fi pod. 12. Just remember to leave it off for 10 seconds to reboot properly. Spent 6 hrs try to sort on customer services whatsapp chat, being fobbed off and told needed to pay for the hub 5 pods. Virgin Media O2 has increased its wireless coverage guarantee to 30Mbps. If you need others in future you will need to order these via the connect app or by giving us a call on 📞 0345 454 1111 or 150 from a VM landline. First, check that your device is running the latest software as this might be causing the issue. Channel Optimisation must be left on. On our wavelength. promised the earth (ie 3 pods) and its rubbish. Intelligent WiFi Plus will power Virgin Media’s fastest and most reliable service to date. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Scan complete, Tap continue. Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. If you’re having problems with our broadband connection, visit our improve WiFi connection page. The units offer WiFi pod performance for Virgin Media customers significantly better than a cheap wireless extender. Connect the coaxial cable. Virgin sent me the hub 4 a few days ago as part of my volt benefits. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home • View, manage and even order WiFi Pods* Virgin Media set to transform in-home connectivity with Intelligent WiFi Plus. Our new WiFi Max service allows you to have up to 3 pods. However best to try it in the same room as the hub first. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. Tap Start the scan. See more. Please can you try these steps to connect the Virgin pods; Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. So second hand ones don’t work I’m afraid. Stream from Virgin Media. Options. The advice provided regarding the location of the WiFi Pods is definitely correct, but we recognise it's not always possible to place them exactly halfway and will be different for each individual property. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability. You will get the best results if they are hard wired back to the VM hub with Ethernet cable. Disable WiFi - Netgear. • Start the Scan (do this in every room) • Scan complete. My Virgin Media; Shop; Help; Community FAQ Sign in. So each one needs to have fairly good connectivity to at least one other device to be able to pass the messages along. How to get your Virgin Media Wi-Fi booster for free. 0c9821507a37ee02. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. £8p/m extra or included with Gig1 or Volt. Connect your devices to the new wireless. However, they are no longer supported, as VM are now supplying WiFi Pods. Putting the pod as far away from the hub as possible gives me download/upload speeds of 450/52 all over the house via WiFi if I put the pod any closer the connection gets. 0 routers with Plume ‘s smart home Mesh WiFi system in order to deliver improved wireless connectivity around your home. Optimisation complete, Tap Rescan room, Tap Start Scan. It's 0800 953 9500 and you will need the Hub/Pod serial number/MAC address from the barcode sticker, and your account number. Yay!! The engineer was very helpful and made sure everything was set up to connect to new router . WiFi Pods not working since Hub upgrade. He said he will request this but I haven't heard anything about this which was 2 weeks ago. With our intelligent WiFi Booster, you can tackle blackspots in a hard-to-reach room. Testing out the Virgin Media Gig1 fibre broadband package. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Set up a guest network. This one has connected correctly. Networking and WiFi. At least 30Mbps download speeds in every room or £100 one-off credit. However I now have a spare Wifi Pod that won't. After it has done this, it suggests that you 'rescan' the room. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. £8p/m extra or included with Gig1 or Volt. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. How do I order the Wi-Fi pods? - Virgin Media Community - 5123613. SP01-VM - This is a rebadged Plume SuperPod. Watch:. Virgin Phone Switchover. If you want to split out your WiFi networks again, that’s really easy too. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. The difference is night and day - I receive 150-200 mbit in every corner of our 7. To install a mesh WiFi Pod, follow these simple instructions in our installation guide. At Virgin Media, our WiFi Hubs offer unlimited, lightning-fast broadband and 99. (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). My advice for anyone with the pod problem would be to arrange a technician to call. in QuickStart, set up and connections 9. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Problem sorter. Start the Scan (do this in every. Reset Hub. Virgin Media launched its Intelligent WiFi Plus service this year which has transformed in-home WiFi by combining faster speeds with more reliable connectivity. VTV360: Up to £100 per unit. Read the Ts & Cs for Intelligent WiFi Plus and you’ll find that you can only get a second Pod “following an assessment of the WiFi performance inside the registered account address by a Virgin Media agent. In response to leea56. That’s the fastest WiFi guarantee of any major provider. Plug the router's power cable back into the outlet. If the scan picks up that you need a pod it will allow you to order some. VM will only send out one at a time, and there must be at least 7 days before ordering each one. Community; Volt. If you need a second or third mesh WiFi Pod, sign in to My Virgin Media here, click on Your Package and follow the steps in the WiFi Max tab. Here’s how: 1. Try and set it up by doing the following:-. Gig1 Fibre Broadband comes with a WiFi Hub that’s capable of delivering gigabit speeds over WiFi. In practice, a wifi access point power such as a VM/Plume pod, a standalone wireless access point, or a mesh system unit, energy use varies depending on how much activity it. £8p/m extra or included with Gig1 or Volt. This light will only appear when connecting a second pod. This pod plugs into a power socket and listens for WiFi signals from the hub. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Also I still can’t use the connect app yet. . Superstar. 2) I am in router mode. In Advanced Settings you can disable your guest network as well as manage the limits of your different networks. Scan your home utilizing the free Virgin Media Associate application, and assuming it finds signal black spots, you can now order an intelligent Wi-Fi pod. WiFi Pods and Boosters. But the kitchen is 12mb and the bedrooms upstairs range from 13mb to 22mb, one of which is used for my o. If the scan picks up that you need a pod it will allow you to order some. I also ta. Hi @bitsandpcs, Thank you for your posts and welcome back to our community forums. Hanniballecky. published 24 July 2023. The Virgin Media Connect app is the control unit for your WiFi that helps keep you connected, and it’s available to anyone with a Hub 3, 4, 5 or Hub 5X. @Jamierawlings LOL Its and massive VM **bleep** up, the answer is no, was told twice one had been sent out then told they couldn't because old pods were on system, then told they had been removed and one was ordered. Virgin Media Hub 5 Installation and change Hub 5 WiFi Network Name and change Hub 5 WiFi Password. Smart WiFi improves your experience across every device in your home, so all you need to do is sit back, relax and enjoy. 4. Account - Cable. Do: use the Connect app to run a super-intelligent WiFi home scan. Sometimes you do need a second pod and the rare time, a 3rd. While connect to WiFi, Tap I’m ready. A new wifi extender Pod has arrived today as virgin advised my last was faulty, but even this one won’t connect and just flashes white led. Whilst wireless routers do offer some benefits, including portability and simple set-up, they have drawbacks too, such as poor signal strength and being more susceptible to cyber-attacks. Virgin Fibre Areas only. If your device has stopped connecting to your home WiFi since we’ve merged your two WiFi networks, you just need to go into your device’s settings, select the best WiFi network for that device and pop in your password. Wi-Fi pod flashing blue. SpeedIf you’ve run a speed test on the Virgin Media Connect app and aren’t getting download speeds of at least 20Mbps in every room, you can get up to three WiFi Pods – and if that doesn’t help, we’ll add £100 credit on your next bill. Wait 2 mintues for Scan. Introducing Smart WiFi. You can't use the TP Link plugs with the VM pods. If you’ve requested an upgrade, you’ll receive a new Virgin Media WiFi Hub in the post. If so, Tap Optimise. These use wifi to connect to each other and the Hub. Have tried resetting the WiFi, moving the pod closer and rebooting the pod. Some customers will get this “ at no extra cost “. Our home scan feature will guide you from room to room to carry out WiFi speed tests. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. D01 C9W8Rather than a hardware upgrade alone, Intelligent WiFi Plus is a combination of software, available for the Hub 3 and Hub 4 routers, and plug-in satellites called WiFi Pods. The sounds of stroking and scratching the cardboard box, the tearing of tape an. You can then run an ethernet cable from a Pod to your device. Easy to set up, coverage has. It then rebroadcasts them - using the same name and password. Solved: Hi folks looking for a little help from someone in the know. Tap Start the scan and then. 4) The network names and passwords both match. The pods can only be sent out one at a time too. Clicking the link to order brings me to a page to change my package, paying an extra £8pm. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. Got my first WiFi pod delivered the other day and I wanted to run - 4967261 - 2. It takes care of itself so you don’t have to. Connect your devices to the new wireless. Welcome to the community and thanks for taking the time to post here on the forums. Enjoy the sounds and visuals of ASMR unboxing of the Virgin Media WiFi Pods. Our new mesh WiFi Pods plug into any normal three-pin socket in your house, and work using mesh WiFi technology instead of your electrical wiring. So my pod suddenly stopped working, the light on it is just flashing. 10 REPLIES. g. Still hasn't sorted my issue and still really slow. You need to use the Connect app. Plug the modem back in and wait until the modem has finished powering on. The info below is a copy paste of the steps provided by @John_GS (Forum Team) Please can you try the below steps for me on the app as it should help sort this; Tap Start the scan. (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). If you move the Pod too far away it will loose connection. in QuickStart, set up and connections yesterday; WiFi pods, one flashing blue, one flashing green in Networking and WiFi. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. <link rel="stylesheet" href="/support/help/check-services/styles. Gaming Support. ago. So I got a Wi-Fi Pod to boost the signal. 5) It’s plugged in directly next to the router for the best connection. If they are the MK1 pods they will need a firmware update which VM may need to push through or send you the latest version which are also WIFI 6. Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent. My Virgin Media App. Hey, is there any one here that can help me with these WiFi pods, currently have 2 pods and the router to cover 3 story 4 bed building! Always had a problem getting signal on the top floor, 2 rear bedrooms on the middle floor and my WiFi cameras on the rear exterior wall, all used to connect to our BT hub fine, unless weather was bad and. My virgin media app shows the pod working and having devices connected. RE: Intelligent WiFi Pod. See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. Up to 3 WiFi Pods. It's 0800 953 9500 and you will need the Hub/Pods serial number/MAC address from the barcode sticker, and your account number. Our Power Pods (PP01) are for less busy households that may need a bit more of a boost than just the Hub, this also has one Ethernet port to connect to consoles/laptops/PC's or. There would be a £25 non fault call out charge (it used to be £99) to do the wiring work you require. Spoken with VM support and promised a call back which hasn’t happened. Verdict. WiFi hotspots. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Finally rang directly and managed to sort 1 pod. Terms of guarantee vary by provider. The SSIDs must be the same and broadcast enabled. Home Phone. 0 and 4. Got a WiFi Booster? 2. To run the scan, simply connect to your. Speed. I would be looking at a second and third wifi pod if needed. Excludes broadband faults and broadband network outages. My Virgin. This sorted it, thank you. Either spend around £100 on a decent entry level mesh wifi system (eg the TP-Link Deco M4 that I use, or the similar S4, but not the E4), or rent some VM pods that create a quasi mesh system. Virgin Fibre Areas only. TV. At least 30Mbps download speeds in every room or £100 one-off credit. Then follow the instructions on screen to finish your set up. Networking and WiFi. The app guides you through optimal pod placement and handles configuration. To see if you need a WiFi Pod, simply test your speeds on the Virgin Media Connect app. VM will only send out one WiFi pod at a time, and there must be at least 7 days before ordering each one. Wait 2 mintues for Scan. Call the equipment activation number they may be able to help. HomePass works with all internet service providers and uses cloud-controlled adaptive WiFi pods to create a self-optimising WiFi network throughout. The Passphrases of the SSIDs must match. 1 into the address bar of your browser. QuickStart, set up and connections. Gig1 Fibre Broadband comes with a WiFi Hub that’s capable of delivering gigabit speeds over WiFi. Hi @stuandjan1966 . The engineer that came out was very helpful but I requested a wifi pod to help with signal in spare room. --------------------. And for extra reliability, the Virgin Media Connect App is at the tip of your fingertips. I managed to get a live chat. 1 ACCEPTED SOLUTION. The key difference – apart from the colour – is that a WiFi Pod (white) plugs straight into a socket, while a WiFi Pod (black) has a power cable that connects the Pod to your power socket. Some of Wi-Fi recorded at c400mbps which I rate as v good. Virgin TV 360. Tap Start the scan. It won't allow the connection if you're on a Guest network, VPN or Mobile data. You might need to call 0800 953 9500 to activate the wifi pod. You can use the. So, a 50 minute broadband, TV and phone. Then Start the scan again. Pod: Reboot pod and retry ethernet backhaul to see if there is any difference in performance. You can even reboot your Hub from the comfort of your sofa. Likewise, if you use a third-party router it will not work because the Pods are. To get started, all you need to do is plug in your WiFi Pod and pair it with your. After a few minutes the pod with two Ethernet port starts flashing blue, the other pod with one Ethernet port continually flashes white, neither of the ports connect to the new hub 5. Get it now. This can mean that a WiFi Pod (black) has a little. It does its usual light cycle, then it does a few blinks of a bright blue light. Online Security and Safety. Options. The SSIDs must be the same and broadcast enabled. QuickStart, set up and connections. You can also add WiFi Max to our. Virgin Mobile. - The new routers currently do not have a router mode (at the moment). The SSIDs must be the same and broadcast enabled. I have tried all the usual stuff such as rebooting the hub, rebooting the pods, moving the pods closer to router etc. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Got a WiFi Booster? 2. Reply. Options. Stream from Virgin Media. When pod arrives, it's super easy to set up. Plume supports Ethernet backhaul. For many, getting a booster is an easier and cheaper option to buying and setting up an entirely new system Credit: Virgin. Wednesday. Your online account, will give you access to your bills,. Pod now working. Hi everyone, I had a mesh WiFi system which unfortunately malfunctioned so stuck with just using the HUB5. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. No, it doesn't need to be cbaled into the hub. Loses signal at times too. Jow can I check if I'm getting kne. If you have wired boosters, you can skip to step 2. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Networking and WiFi. If you can let us know this works and if not we will be able to assist further, thanks Joe. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. Virgin Fibre Areas only. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. To get started, all you need to do is plug in your WiFi Pod and pair it with your Hub 3, 4, 5 or 5x. Pod ethernet. Wi-Fi extenders work by running the broadband signal down the electrical wiring within your home. For those who live in. the FAQ doesn't say anything about it being Volt+Gig only nor is there any mention at all on the FAQ page about them being chargeable. Further exclusions & legal stuff apply. Tap Start the scanHow to perform the scan and order the wifi pods when using the Connect app. If so have your account and area number handy, and the wifi pod serial number. I think Virgin really let themselves down in this area. Tap Add a room, Tap the room you're in. When pin-hole resetting, this reverts the Hub back to its default Factory Settings, which include the network name and password on the bottom of your Hub. Networking and WiFi. Colleague reckons a new hub upgrade - 5388444. If you’ve requested an upgrade, you’ll receive a new Virgin Media WiFi Hub in the post. This shiny new version of the app is the control unit for your WiFi that helps get your Virgin Media broadband up and running. If you want better wireless speeds, you'll need to spend money. Managing your network is simple with features like parental controls and guest access. At least 30Mbps download speeds in every room or £100 one-off credit. Stay connected with problem-sorting Intelligent WiFi . My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. V6. 8 Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. How would I go about connecting the current 3 pods to the new Hub 5? There doesn’t seem to be any setup guides online, or the connect app; there was a question raised on this forum but the OP didn’t seem to respond back to the VM technician. Here are some key details to keep in mind: - The 5x hub is different from the 5 hub. Account - Mobile. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. In preperation for it coming I renamed my wifi back to the default SSID on the router along with the password, as I had previously just changed the details to avoid having to go round all my appliances to. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Further exclusions & legal stuff apply. Up to 3 WiFi Pods. Our new WiFi Max service allows you to have up to 3 pods. css"> <iframe aria-hidden="true" title="GTM" src=". Wait 2 mintues for Scan. You can also easily manage your guest network settings on the Virgin Media Connect app. in QuickStart, set up and connections 5 hours ago; WiFi pods, one flashing blue, one flashing green in Networking and WiFi 5. I use Ubiquiti/Unifi ones. Gig1 Fibre Broadband will future-proof and bring harmony to your home. on 04-05-2023 16:40. Terms of guarantee vary by provider. To verify click here. A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi yesterday; How can I get a Wifi Pod in Networking and WiFi yesterday; Told to wait 14 days before ordering Pods. High up (8ft) not any. However since you only ordered your first pod on the 21st July we have to wait a minimum of 5 working days before sending another. I’ve recently tested my Wifi speed using the VM Connect app and have several rooms below 30Mbps download speed. Many consider these Virgin WiFi pod units to be one of the better WiFi pod design concepts for the home. VM Agents confirm order of a WiFi Pod but nothing happens in Networking and WiFi Friday; WI-FI in Networking and WiFi Friday; New hub 5, new WiFi pod in Networking and WiFi Friday; Need WiFi Pod for 5x Router in Networking and WiFi Thursday; White wifi pods not connecting to new hub 5 in Networking and WiFi TuesdayAfter having issues with my broadband the other day and eventually it sorting itself out I have found my Wi-Fi pod is just continuously flashing blue. (note: the coaxial cable will need to be unscrewed). And the pods should be delivered within 72 hours. Forum; Apps. Welcome to Virgin Media’s help and support page. VM will only allow you to order 1 every seven days to the maximum of 3 pods, When checking speed etc from the pod remember to disconnect your wifi on your device and the then reconnect, try this first standing over the pod, then move further away and see what happens. If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. 1-50g0d6722-prod-cuillin. Virgin Media Intelligent Mesh Wi-Fi Pod Review. Gig1 Fibre Broadband will future-proof and bring harmony to your home. Virgin Fibre Areas only. Please be aware that it can take up to 24 hours for the Pod to be re-provisioned and setup for optimal performance. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)Options. Depends what you mean by "work". FAQs. How many WiFi Pods do I need? If you’ve run a speed test on the Virgin Media Connect app and aren’t getting download speeds of at least 20Mbps in every room, you can get up to three WiFi Pods – and if that doesn’t help, we’ll add £100 credit on your next bill. Up to 3 WiFi Pods if needed. Broadband, TV and Landline offers. Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. You can run a super-intelligent WiFi home scan to detect snags and speed up your connection around the house, and all without leaving the sofa. The two WiFi pods are not working because they are paired to the previous Hub 3. If this still doesn't help, try clearing the data within the Connect App.